Frequently Asked Questions
Kiosk Issues
Yes—Changebox kiosks use encrypted software, advanced currency recognition, and tamper-resistant hardware to keep your money and data safe. Each machine is monitored and maintained regularly to ensure secure, reliable performance.
- Cash from the kiosk - Please consider cash payments are only made in local banknotes and coins depending on kiosk location.
- Charitable donation - You can choose to donate your full exchange or a percentage of it to any of the charity partners displayed on Changebox kiosk screens.
No sorting, counting, or rolling is necessary—our kiosk does the work for you! Just make sure your coins and banknotes are clean and free from dirt, sticky residue, or foreign objects before inserting them. Items like screws, keys, jewelry, or food can damage the machine and should never be inserted.
Any money that isn’t recognized will be returned automatically.
We accept a wide range of local and international coins and banknotes. Check this link or any kiosk screen for a list of supported currencies.
Yes! We specialize in helping you exchange leftover foreign coins and banknotes from your travels.
The kiosk will return any rejected or unaccepted currency. Sometimes the kiosk may not recognize certain coins or banknotes. If your money was not returned or something went wrong, please contact our support team right away with details of your transaction (location, time, amount). Our team will investigate and work to resolve the issue promptly.
If the kiosk becomes unresponsive or freezes, don't worry—your funds and information are safe. Tap the on-screen Help or Support button (if available), or contact our support team immediately using the contact info displayed on the kiosk or on this website. Include the kiosk location and time of the issue so we can assist you quickly.
If the kiosk experiences a coin jam or mechanical issue during your transaction, it will usually stop accepting more coins and display an error message. Don’t worry—your session is automatically paused or canceled for your safety, and no funds will be lost. Please contact our support team right away and provide the kiosk location, time, and any on-screen messages you saw.
In rare cases, coins may get stuck or misread due to dirt, damage, or a jam. If you believe the credited amount was incorrect, reach out to our support team with the kiosk ID (found on the machine), your transaction details, and a brief description of what happened. We’ll review the logs and resolve the issue as quickly as possible.
No. Unlike most exchange places, we do not charge any commissions. Our profits are built into our exchange rates. While we do not charge any fees, our exchange rates are displayed clearly before you complete the transaction.
Our kiosks offer competitive rates, updated regularly. The rate you see on the kiosk screen is what you'll get.
We are slowly expanding to new locations. Use our kiosk locator to find the one nearest to you.
Changebox App
How do I create a Changebox account?
Download the Changebox app and follow the simple signup steps. You’ll be asked for your name, email, phone number, and to create a secure password.
Is identity verification required
Yes, for your security and to comply with financial regulations, we may ask you to verify your identity using a government-issued ID and a quick selfie.
Can I sign up without visiting a kiosk?
Yes! You can create an account anytime. While you won’t be able to deposit physical money until you visit a kiosk, you can still receive transfers, donate, and manage your balance.
Do I need to link a bank account during signup?
No, linking a bank or payment account is optional and can be done later under Settings > Linked Accounts.
I forgot my password—how do I reset it?
Tap “Forgot Password?” on the login screen and follow the instructions. You’ll receive a reset link via email or SMS.
How do I receive money from a kiosk into the app?
Choose the “Credit Changebox App” option on the kiosk. Whether you log in through the kiosk or generate a voucher code to enter in the app, you will be able to access your updated balance within minutes after the transaction is complete.
Can I send or receive money from other users?
Yes! You can instantly transfer funds to any Changebox user using their phone number or username—fast and free.
What can I do with the money in the Changebox App?
You can:
- Transfer funds to other Changebox users
- Use with partner merchants
- Buy gift cards
- Withdraw on a Changebox kiosk
- Donate to nonprofits
Check back, new features are constantly rolling out!
Is there a fee for using the Changebox App?
There’s no fee for storing funds or transferring between users. A small processing fee may apply to external activities, which will always be shown before confirmation.
Is the app secure?
Yes. We use bank-grade encryption, biometric logins (Face ID/fingerprint), and multi-factor authentication to keep your data and money safe.
What if I lose my phone?
No worries—your funds are secure. Just download the app on your new device and log in. We’ll verify your identity and restore access.
How do I contact support?
Tap the Help icon in the app or visit our website to chat with support, view tutorials, or submit a request.
Can I see my past kiosk and app transactions?
Yes. Tap Transaction History in the app to view detailed logs of your exchanges, transfers, and donations.
How do I link a bank or digital wallet?
Go to Settings > Linked Accounts. We support most major banks and digital wallets through a secure, encrypted process.
Do I need the app to use the kiosk?
Not necessarily. You can get a cash payout at the kiosk without the app—but the app gives you more flexibility, storage, and transfer options.
Can I use the app outside of my home country?
Yes. As long as you have internet access, you can use the app anywhere to manage your funds, send or receive money, or view your balance.
Bulk Processing for Charities & Businesses
Yes! If your business regularly handles high volumes of coins or mixed currencies, we offer dedicated bulk processing services outside of the kiosk network—ideal for saving time and streamlining your operations.
If you need to exchange more than $1000 USD or require bulk
coin sorting, we’ve got you!
Please contact us to provide special assistance by clicking here.
We team up with all types of organizations to exchange local and foreign coins including:
Charities, Foundations, Airlines, Airports, Religious organizations, Public venues and museums, Retailers, Transportation Companies, Event Venues, Nonprofits, Vending operators, and other cash-heavy businesses benefit from our bulk coin and note processing services.
We’ll provide a secure method for collecting or dropping off your coins and banknotes. Our team will sort, count, and credit your funds directly to your Changebox business account or preferred payout method.
Yes, bulk services are typically offered for businesses processing volumes that exceed kiosk capacity. We’ll assess your needs and offer a custom solution based on frequency and volume.
Yes, a service fee may apply depending on the volume, pickup/drop-off needs, and currency type. We provide transparent, upfront quotes so you know exactly what to expect. We offer competitive exchange rates as well as fast and favorable payment terms.
Contact us at [business@changebox.com] or fill out our Business Services Inquiry Form on the website. A member of our team will reach out to discuss your needs and set up a tailored solution.
Absolutely. Every deposit comes with a detailed report of the sorting, counting, and credited funds for your records and reconciliation.